Providing goods, services or facilities to people with disabilities
The Prince Arthur Waterfront Hotel and Suites is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
The Prince Arthur Waterfront Hotel and Suites understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
The Prince Arthur Waterfront Hotel and Suites is committed to complying with both the Ontario Human Rights Code and the AODA.
The Prince Arthur Waterfront Hotel and Suites is committed to excellence in serving all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.
People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services or facilities.
We will ensure that our staffs are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods, services or facilities
We will work with the person with a disability to determine what method of communication works for them.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.
A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks.
If service animals are prohibited by another law, we will do the following to ensure people with disabilities can access our goods, services or facilities:
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In certain cases, the Prince Arthur Waterfront Hotel and Suites might require a person with a disability to be accompanied by a support person for the health or safety reasons of:
Before making a decision, the Prince Arthur Waterfront Hotel and suites will:
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, the Prince Arthur Waterfront Hotel and Suites will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available
The notice will be made publicly available in the following ways:
Notice will be posted in main lobby.
The Prince Arthur Waterfront Hotel and Suites will provide accessible customer service training to:
Training will include:
Wheel Chair, Grab Bars in 10 of our guest rooms, bath chairs (2 available), toilet riser (1available).
Staff will also be trained when changes are made to our accessible customer service policies.
The Prince Arthur Waterfront Hotel and Suites welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns.
Customers who wish to provide feedback on the way the Prince Arthur Waterfront Hotel and Suites provides goods, services or facilities to people with disabilities can provide feedback in the following ways.
Email [email protected] , comment cards, Face book, in person or Guest can contact General Manager directly at 807-345-5411.
All feedback, including complaints, will be handled in the following manner:
All Customer feedback, including complaints will be answered by the General Manager.
Customers can expect to hear back in 2 business days.
Notice of availability of documents
The Prince Arthur Waterfront Hotel and Suites will notify the public that documents related to accessible customer service, are available upon request by posting a notice in the following location(s)/way(s):
The Prince Arthur Waterfront Hotel and Suites will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.
Modifications to this or other policies
Any policies of the Prince Arthur Waterfront Hotel and Suites that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
Pets are welcome at the Prince Arthur Waterfront Hotel & Suites on the second floor non-smoking rooms only. $15/pet/night charge. Your pet must be supervised at all times and not left alone.